PROCESS analysis is our speciality...are your processes optimized?
PBT has built a reputation by delivering value to our clients. Our solutions accelerate the strategic value and impact of information throughout the enterprise. Our proven methodology insures we remain in step with advances in technology and apply those advances to meet our customer’s needs.
PBT's BPM / ECM automated unidentified payments solution decreased manually processed volume by 65%, while doubling productivity! Learn More...
A fairly rigid, sequential process for an insurance company was redesigned as a flexible, secure, automated and optimized New Business workflow capable of supporting our organic growth strategy. The redesigned process has reduced risk and turnaround time while improving internal controls and auditability. Learn More...
Our BPM solution has completely transformed the way we work. We calculated that we’re saving about $400,000 a year. Learn More…
Let PBT and our Discovery VantagePoint analysis help you make your Process Improvement case to executive management.
Contact us today...we can help you make your case!
PBT delivers a comprehensive range of services that take our customer’s from the first step – consideration of BPM as a strategic objective – to solution deployment. As partners, we periodically reassess the solution in the light of emerging business requirements, new technologies and the changing economics of the marketplace.
Our services include:
Someone once said ‘whoever has the knowledge has the advantage’. If a claim is made and you can immediately make a decision to resolve it, you have the advantage. PBT solutions help us resolve claims and significantly reduce the cost of claim processing. Learn More...
With PBT's analysis, design, testing, documentation, training and rollout, we replaced out-dated systems and the information infrastructure with content management and workflow. Learn More...
PBT can help achieve a Global VantagePoint -- PBT focuses on delivering solutions that improve our customer’s competitive position and bring an excellent return on their investment.
The PBT team works with customers to understand their business goals and objectives. We actively listen to our customer’s process issues and pain points and together, we create a solution that meets customer objectives. We discuss the power of BPM and other technologies to eliminate paper-driven processes and quite literally transform the way work is done. We identify immediate process improvements as well as long range plans to ensure the solution continues to address changing business realities.
We optimize our customers’ software investment by delivering robust, efficient and effective workflow-enabled business processes. Our customers redefine their business processes in light of BPM and transform their enterprise through creative solutions that maximize return on investment.
PBT provides full life cycle implementation – discover, design, development, and deployment. By employing best practices and proven methodologies PBT provides the resources to deliver solutions that positively impact the bottom line. Our extensive project management, application development and system implementation expertise is built on hundreds of successes, and we blend our resources with your team to ensure effective transfer of knowledge and best practice throughout the process.
PBT has a proven track record of:
- Providing successful solutions
- Delivering projects on time and within budget
- Transferring application and system knowledge to clients
- Training clients to be self-sufficient
- Meeting and exceeding customer expectations
PBT recognizes that an integral part of project success is continuing customer support. Commitment to customer satisfaction is a primary goal of PBT. Our post deployment services include the following:Solution Support
PBT provides solution support to customers as part of the deployment phase and as a billable service after deployment upon request. PBT’s Solution Support service is unique in the industry. Tiered hours of support for quarterly enhancements insure your solution stays current with the most recent advances in technology. The program also encourages users to communicate opportunities for automation that deliver bottom line benefit.System Administration
A robust and reliable infrastructure that is easy to maintain is essential to solution success. PBT’s system administrators evaluate solution sizing recommendations based on years of experience in deployments that range from a few dozen to literally thousands of users spread across continents. They are adept at working with IT resources to develop and deploy an operations strategy that insures a 99.9% system uptime.Training and Education
The PBT Training Center located in Pawleys Island, SC provides the resources and equipment necessary to teach all courses relevant to the customer’s BPM deployment. Upon individual customer request, training can be designed to address specific needs and tailored to the audience, from overviews for executives and managers, redesign methods for business and IT liaison staff and system administration/daily operations reviews for technical support staff.
PBT’s comprehensive project methodology is designed to deliver solutions on time and on budget while coaching our customer toward self sufficiency. PBT uses a hybrid approach that combines elements of both agile and waterfall methodologies. Our approach ensures successful projects because it: